AVAYA: NORTEL INTEGRATION COMES TO FRUITION WITH IP OFFICE 7.0

Avaya takeover of telecom stalwart Nortel’s enterprise division is coming to fruition in the form of integrated products. On Tuesday, Avaya made a big show of that achievement in New York, with festivities including a speech from TV’s “Cake Boss" star Buddy Valastro. But, for channel partners, the real news was that Avaya is releasing a new IP office product that supports companies that, once upon a time, invested thousands of dollars in Nortel’s Business Communications Manager (BCM) and Norstar platforms.

IP Office 7.0 targets small and medium enterprises (SMEs). It contains the same features as previous IP Office iterations – think conference and collaboration, call-center reporting, automatic failover – and some new twists. The changes will especially appeal to current Avaya and former Nortel partners, because IP Office 7.0 was built for compatibility with legacy Nortel customer premise equipment. There even is a data migration tool that ports information such as phone numbers, voice mail, email contacts, and more, from the old systems into IP Office 7.0 . This means end-users don’t have to re-enter information into a new system. Channel partners are able to do the porting in about 30 minutes, said Joe Scotto, director of Avaya’s SMB division. The best part is the sheer opportunity awaiting Avaya dealers and resellers – there are about 14 million users worldwide still running the old Nortel systems, Avaya said.

IP Office contains other upgrades as well. There are more IP desktop phones from which to choose, from high-end models to lower-end ones. The high-end versions have color touchscreens, and the new conference-room phones have wide-band audio, SD card call-recording and USB connectivity to laptops. Further, there’s a plug-in just for the health care market; functionality includes appointment reminders and more. Plus, Avaya is working on mobile and cloud capabilities for IP Office 7.0 

Avaya will sell IP Office 7.0  through its channel partners, as well as through service providers including Bell Canada and Verizon Communications Inc. And, to help lure more SMEs to IP Office 7.0 , Avaya on Tuesday launched a contest. The company is asking small and medium businesses to describe their ideas for innovating how they serve customers – the grand prize is a new installation of IP Office and its related products. Meantime, Avaya channel partners can expect to earn an up-front margin on IP Office 7.0  sales. Avaya didn’t disclose the percentages but did say the up-front method applies even when end-users take advantage of monthly financing.

In late 2009, Avaya won Nortel’s enterprise group at auction. Nortel went bankrupt in January 2009 and spent the following months selling its assets to the highest bidders in efforts to repay creditors. Avaya went up against rivals including Siemens for Nortel’s enterprise unit.

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Avaya Helps Small and Mid-Size Companies 'Think Big' with Enhanced Collaboration Products, New Innovations

New Avaya IP Office 7.0 completes Nortel Enterprise Solutions integration, delivers up to 60% savings

New SME customers — bakery owner and TV star Buddy Valastro and top music firm The Agency Group — share experiences in collaboration

Company shares forthcoming innovations for small and medium businesses: Avaya Flare Experience for mobile devices, hybrid cloud model

Avaya, a global leader in business collaboration systems, software and services, today unveiled new product releases, customers and innovations in the small and medium business market at a global press, analyst and partner event. These announcements include the new version of Avaya's communications solution for this market — Avaya IP Office 7.0 — which drives improved savings, user experiences, and collaboration for a new generation of entrepreneurs, early-stage companies, and mid-size firms.
 
Today, the company also unveiled customer and partner support for Avaya IP Office 7.0 including two new 7.0 customers: Carlo's Bakery, home to owner and television personality Buddy Valastro, and top music booking firm The Agency Group (for more details on customers, see quotes below). Additionally, Avaya announced that several service provider partners — including Bell Canada and Verizon — will offer  Avaya IP Office 7.0 to their small and medium business customers.
 
New Avaya IP Office 7.0 Capabilities

Avaya IP Office 7.0 completes the integration of Nortel Enterprise Solutions (NES) IP and digital phones into the IP Office platform (NES was acquired by Avaya, Dec. 2009). This integration now enables approximately 14 million NES users¹ to gain Avaya IP Office's collaboration capabilities, and can drive 40 to 60 percent in savings² for NES customers by enabling them to retain existing phones when upgrading to Avaya IP Office. This upgrade can be accelerated and simplified by a new Data Migration Tool that lets partners transfer a business' existing data (i.e. voicemails, phone extensions) to their new systems, maintaining productivity without interruption.
 
Avaya IP Office 7.0 also delivers an expanded portfolio of devices for multimedia collaboration, including sophisticated new color touchscreen desktop phones that let users scroll through contacts or manage visual voicemail at the touch of a finger. Additionally, new conference room phones offer patented wide-band audio, call recording via SD card, and fast USB connectivity to a laptop for temporary set-ups. These are part of a portfolio that offers a range of advanced communications, such as HD videoconferencing via desktop PC with no added equipment required.
 
Forthcoming Capabilities, Demos for Small and Medium Businesses

Nearly 60% of small and mid-size businesses state they use, are interested in, or are planning to use collaboration software. At an Avaya press, analyst and partner event today in New York, the company discussed forthcoming innovations in collaboration for this market, including the Avaya Flare® Experience for small and medium businesses. Avaya also demonstrated advanced multi-party videoconferencing via several devices, desktop sharing capabilities, and an upgrade from a Nortel device to Avaya IP Office using the Data Migration Tool.
 
Avaya also shared its vision for a hybrid cloud approach to small and medium communications, which places Avaya IP Office on premise, while enabling select applications to be hosted 'in the cloud' on a partner network. This capability will allow more flexible use and faster deployments of Avaya's latest collaboration applications.
 

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