Exceptional Innovation's Life|point® InTouch Phone Solution Now Rated "Avaya Compliant"

COLUMBUS, OH — Exceptional Innovation, a leading integrated software solutions provider, today announced that its Life|point® InTouch phone is compliant with key Internet Protocol telephony solutions from Avaya Inc., a global provider of business collaboration systems, software and services.

The Life|point InTouch is a full-featured, two-line VoIP touchscreen telephone that installs easily on Power-over-Ethernet IP networks and helps businesses implement advanced VoIP phone features and associated services. Offering a full-color screen and a customizable user interface, the InTouch phone has been compliance-tested by Avaya for compatibility with: Avaya Aura® Communication Manager and Avaya Aura Session Manager.

"Integrating our Life|point InTouch phone with Avaya technology is another example of our commitment to deliver open-standards solutions that are compatible with third-party products and services," said Seale Moorer, CEO of Exceptional Innovation. "The phone connects to any VoIP network and is Session Initiated Protocol (SIP) compliant, so it's easier for our enterprise customers to roll out the latest VoIP features and services and get more out of their communications infrastructure."

Exceptional Innovation is a Gold member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.

"Development partners, such as Exceptional Innovation, provide Avaya customers with more choices for full-featured VoIP communications," said Eric Rossman, vice president of Developer Relations, Avaya. "The InTouch phone includes SIP technology and features that are attractive for new installations as well as network upgrades, especially when combined with our Avaya Aura Communication Manager and Avaya Aura Session Manager."

Xcel Energy Center Taps Avaya and Cross Telecom for Event Execution

BASKING RIDGE, NJ – When participants stream onto Minnesota's Xcel Energy Center floor tonight for the NHL Draft to name their picks for the future of the sport, it's unlikely that the finely tuned technology supporting the event will get a second thought – and that's a good thing. As part of the advance team, Avaya and Cross Telecom have made sure that when there are seconds to negotiate a change in pick order or execute a trade, communication moves faster than a puck on ice.

It's the moment Jim Ibister, vice president of the St. Paul RiverCentre and Xcel Energy Center, has been preparing for since last year's draft.

"We're a small team with a big business," said Ibister. "We have a very dynamic environment and a lot of sophisticated requirements to support all events coming in. Managing all pieces of the puzzle is the challenge. So picking the right pieces of the puzzle is critical."

At Xcel Energy Center, communications plays a critical role helping Ibister's team collaborate with each other and deliver service – and never more so than with the Draft. The event itself has multiple facets – including a stage show, media center, fans, draft picks and families, and the draft business itself being conducted by a dozen representatives from every team at assigned tables on the arena floor.

"The Draft is a very large IT event – we have networks that allow people at those tables to communicate via Internet, email, and telephone. They can communicate from table to table, to the outside world, to professional scouts able to answer questions about trades, and even to other people in the industry," said Ibister. "The infrastructure is critical, but for 365 days out of the year prior to the event, it doesn’t exist – having phones and a redundant and reliable network on the arena floor doesn’t exist."

Avaya and Cross Telecom helped Ibister put together a multi-disciplined plan that gave him the critical – albeit temporary – infrastructure needed and got it in place just days before the event.

"I feel really confident that the time we've spent with Avaya, Cross and others in designing this system is rock solid," said Ibister. "It's been like finding the edges of a puzzle to make the framework and then filling it in – and we are not going to fail the Draft."

Avaya Announces New Branding Initiatives

To further showcase Avaya’s focus on next-generation business collaboration and communications, the company has announced its latest corporate branding initiative titled ‘Avaya. The Power of We.’ Initially previewed at the International Avaya User Group in late May, the new company campaign will highlight the importance of bringing the right people together with the right information in the right context as well as the role of Avaya’s technology and services in making it possible.

“A lot of companies are talking about collaboration, but they're short on specifics,” said Kevin Kennedy, CEO, Avaya. “Avaya's vision is very clear: We help our customers bring the right people together with the information and context they need to help deliver business results in real time. Our objective is to give them the best collaboration experience, regardless of the devices, locations, or media they choose.”

The new brand builds on Avaya’s long-standing heritage of delivering mission-critical unified communications, contact center and voice and data communications solutions and will be supported by an integrated marketing campaign featuring print, broadcast, online and social media. As the company continues to enable businesses to improve their efficiency and allow employees to work together more effectively as a team or with their customers and suppliers, ‘Avaya. The Power of We.’ is a logical evolution for the company’s messaging, which not only more accurately describes Avaya’s strategic focus, but also addresses changing market conditions and communications trends.

“‘Avaya. The ‘Power of We.’ illustrates Avaya’s shift from the Age of Information to today’s Age of Collaboration where workers are more mobile and globally distributed and are expected to produce more with less resources at a faster pace,” said Dan Murphy, vice president, Global Marketing, Avaya. “Avaya technology integrates people with the information they need to foster a deeper level of collaboration, creativity, idea generation and faster decisions. Simply put, Avaya enables customer to leverage the power of ‘we’ for their own business.”

Avaya Teams with Texas A&M University to Develop National NG9-1-1 Communications Network

BASKING RIDGE, N.J. – Avaya, a global provider of business communications and collaboration solutions and services, today announced that its Avaya Aura® unified communications architecture and applications will support the development of a national Next Generation 9-1-1 (NG9-1-1) communications system in a project being led by Texas A&M University. The new NG9-1-1 system is expected to cost-effectively and securely handle emergency communications with capabilities beyond voice, including SMS, video, real-time text and data.

Avaya is collaborating on the project with Texas A&M under a $90 million national Broadband Technology Opportunities Program federal grant. Avaya is also part of a Texas A&M program supported by a separate $6.6 million grant to fund the build-out of the U.S. Community Anchor Network broadband system and NG9-1-1 infrastructure. Avaya is also part of a Texas A&M program supported by a separate $6.6 million grant to fund the build-out broadband infrastructure that can also support NG9-1-1 infrastructure within the State of Texas.

Avaya technology will be used to support interoperability testing and related research by the National Emergency Number Association (NENA), other industry vendors, solution providers and post-graduate research students. Texas A&M also plans to use the Avaya Aura infrastructure for research related to 9-1-1 call routing.

"Avaya has long supported emergency calling operations with the security and reliability that are hallmarks of Avaya communications systems," said Brett Shockley, senior vice president, Corporate Strategy, Development and Innovation, Avaya. "As consumer technology brings new forms of communication into everyday use, it's critical that the nation's 6,500 9-1-1 centers have the means to respond quickly to any form of media coming from any device. Using Avaya Aura in the project with Texas A&M will help advance the national effort to increase security and safety made possible by America's NG9-1-1."

Avaya Aura, an open, industry standards-based unified communications platform, ensures that IP-based emergency communications in any media format are routed to the appropriate emergency response center based not only on the location of the caller, but as well as other contextual information. The routing mechanisms conform to NENA i3 standards, an open architecture being adopted across the nation in the delivery of next-generation emergency access services.

In working with Texas A&M on NG9-1-1, Avaya expects to play a significant role in several emerging initiatives, including:

Government efforts to bootstrap development of a nationwide next-generation Emergency Services IP network with end-to-end Session Initiation Protocol (SIP).
Interoperability testing of Avaya's technologies with third party systems, including call origin, network and contact centers.
Core SIP communications technology and Software as a Service or cloud capabilities to address 9-1-1 nationwide needs as contact centers make upgrades.
"With the FCC now taking an assertive leadership role, federal and regional investment starting to have an impact, an upgrade of the nation's emergency services communications infrastructure to an open NENA i3 standards compliant framework (NG9-1-1) is finally underway. As a leading Telecommunications research institution, we're delighted to be collaborating with Avaya in a research, development and testing capacity, leveraging the Avaya Aura platform and industry compliant solutions in furthering this cause,” said Walt Magnussen, Ph. D., Director, Internet2 Technology Evaluation Center (ITEC), Texas A&M University.

Avaya Presents 'The Power of We' Branding

BASKING RIDGE, NJ - To further showcase Avaya's focus on next-generation business collaboration and communications, the company today announced its latest corporate branding initiative titled 'Avaya. The Power of We.' Initially previewed at the International Avaya User Group in late May, the new company campaign will highlight the importance of bringing the right people together with the right information in the right context as well as the role of Avaya's technology and services in making it possible.  
 
"A lot of companies are talking about collaboration, but they're short on specifics," said Kevin Kennedy, CEO, Avaya. "Avaya's vision is very clear: We help our customers bring the right people together with the information and context they need to help deliver business results in real time. Our objective is to give them the best collaboration experience, regardless of the devices, locations, or media they choose."
 
The new brand builds on Avaya's long-standing heritage of delivering mission-critical unified communications, contact center and voice and data communications solutions and will be supported by an integrated marketing campaign featuring print, broadcast, online and social media. As the company continues to enable businesses to improve their efficiency and allow employees to work together more effectively as a team or with their customers and suppliers, 'Avaya. The Power of We' is a logical evolution for the company's messaging, which not only more accurately describes Avaya's strategic focus, but also addresses changing market conditions and communications trends. 
 
"'Avaya. The Power of We' illustrates Avaya's shift from the Age of Information to today's Age of Collaboration where workers are more mobile and globally distributed and are expected to produce more with less resources at a faster pace," said Dan Murphy, vice president, Global Marketing, Avaya. "Avaya technology integrates people with the information they need to foster a deeper level of collaboration, creativity, idea generation and faster decisions. Simply put, Avaya enables customer to leverage the power of 'we' for their own business." 
 

Avaya Spotlights Personalized Customer Experiences at ICMI's ACCE Conference & Expo

NEW ORLEANS, La. – ACCE Conference & Expo— Contact centers are evolving as customers increase their demands for more responsive, higher quality customer service in an 'always on,' multimedia world. Avaya Inc., a global provider of business communications and collaboration solutions and services, spotlights these changes at ICMI's ACCE 2011 Conference & Expo—the annual global gathering for the contact center community—and shares new strategies and research to address emerging trends towards personalized customer experiences.

At this year's ACCE event (Avaya Booth #501, June 13 – 15th) in New Orleans, La., Avaya demonstrates its contact center innovations, including Avaya Aura Contact Center, a multimedia work assignment application connecting customers to the right agent or expert via any communications mode, and Social Media Manager, an application that automates the process of scanning social media content, and analyzes it for relevance and ability to take action. Additionally, the company's vice president of product marketing for contact centers, Jorge Blanco, delivers a keynote address (June 15th, 12:30 pm CT) discussing best practices for multimedia contact centers, and the importance of understanding a customer’s context to drive personalized experiences.

Avaya Contact Center Consumer Preference Study
Blanco's address will include results of a new global Avaya Contact Center Consumer Preference Study, commissioned by Avaya and conducted by callcentres.net. The study asked more than 5,000 contact center consumers from around the world their thoughts on customer service topics. Key global results include:
40% of global consumers prefer alternate methods of contact—including web chat, self-service, and text messaging—to phone-based customer service.
55% of consumers said that in 1 to 2 years, email is what they will use regularly to reach customer service centers. This is compared to 15% who said email is their most often used method today.
18% said web chat will be their preferred regularly-used contact method in 1 to 2 years, vs. just 2 percent who said it’s their most often used method today.
86 percent of consumers said that they are likely to tell friends, family or colleagues about a poor customer service center experience.
Results were also measured for U.S.-based consumers. Key U.S. findings include:
Half of U.S. consumers surveyed are likely to opt to use an automated voice response system when offered.
90% of U.S. consumers will tell friends, family or colleagues about a poor customer service experience.
Just 20% said they receive excellent customer service from call centers.
Quick query resolution is the top rated reason U.S. consumers will rate a customer experience as excellent.

ISI Solution Now Rated "Avaya Compliant"

SCHAUMBURG, IL - ISI Telemanagement Solutions, Inc., a leading provider of Telecom Expense Management products and services, today announced that its Infortel® Select 8.1 Telecom Reporting application is compliant with key Internet Protocol (IP) telephony solutions from Avaya.

Infortel® Select 8.1 helps businesses monitor and manage their telecom usage across the entire enterprise. The application now is compliance-tested by Avaya for compatibility with Avaya Aura® Communication Manager 6.0.1.

"We are proud to be compliant with the latest Avaya Aura Communication Manager 6.0.1 technology. ISI's many Avaya-based customers can now feel confident they will be able to continue to use the reliable Call Management and Telecom Reporting tools with the newest technology platforms from Avaya," said Irwin Friedman, Chairman and Chief Executive Officer for ISI.

ISI Telemanagement Solutions is a member of the Avaya DevConnect program - an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.

As a Gold member of the program, ISI is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure -- speeding deployment of new applications and reducing both network complexity and implementation costs.

"By offering compliance testing to the many innovative companies like ISI who are members of our DevConnect program, Avaya promotes interoperable solutions that help businesses unleash powerful new possibilities,"said Eric Rossman, vice president, Developer Relations, Avaya. "As a result, Avaya customers are able to connect employees and customers to information from wherever they are, over whatever device they have available -- getting more out of their multivendor network and delivering new value to their bottom line."

Avaya Files Registration Statement for Initial Public Offering

BASKING RIDGE, N.J. – Avaya Holdings Corp. (Avaya), the parent company of Avaya Inc., today announced that it has filed a registration statement on Form S-1 with the U.S. Securities and Exchange Commission relating to a proposed initial public offering of $1 billion of its common stock. Avaya expects to use the net proceeds it receives from the offering to, among other things, pay down certain long-term indebtedness.

The joint book-runners of the proposed offering will be Morgan Stanley & Co. LLC, Goldman, Sachs & Co., J.P. Morgan Securities LLC, Citigroup Global Markets Inc., Deutsche Bank Securities Inc., BofA Merrill Lynch, Barclays Capital Inc., UBS Investment Bank and Credit Suisse Securities (USA) LLC.

A registration statement relating to these securities has been filed with the Securities and Exchange Commission but has not yet become effective. These securities may not be sold nor may offers to buy be accepted prior to the time the registration statement becomes effective.

This press release shall not constitute an offer to sell or a solicitation of an offer to buy, nor shall there be any sale of these securities in any state or jurisdiction in which such an offer, solicitation or sale would be unlawful prior to registration or qualification under the securities laws of any such state or jurisdiction.

Copies of the preliminary prospectus for the offering, when available, may be obtained from any of the following: Morgan Stanley & Co. LLC, Attention: Prospectus Department, 180 Varick Street, Second Floor, New York, NY 10014, or by e-mail:prospectus@morganstanley.com; Goldman, Sachs & Co., Prospectus Department, 200 West Street, New York, NY 10282, telephone: 1-866-471-2526, facsimile: 212-902-9316 or by emailing prospectus-ny@ny.email.gs.com or J.P. Morgan Securities LLC, c/o Broadridge Financial Solutions, 1155 Long Island Avenue, Edgewood, NY 11717, Telephone 866-803-9204.

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world.

AVAYA News - Avaya Reportedly Planning an IPO

Avaya (News - Alert) Inc. may be the next tech company to file for an initial public offering. The Wall Street Journal today is reporting that the company could make the move as early as this week. The planned IPO is reportedly an effort to raise $1 billion and could value the company at around $5 billion.

This news comes on the heels of a wave of excitement around tech IPOs. If successful, it could provide one more incentive for other network infrastructure outfits that have been on the fence about going public to move forward on this front. However, the stock market has taken a major hit in recent days, so that won’t help matters.
The company, which had been traded on the New York Stock Exchange in the early nineties after its spinoff from Lucent Technologies, currently is a private equity-owned entity. That happened back in 2007 when Silver Lake Partners SILAK.UL and TPG Inc. bought Avaya for $8.3 billion, according to a Reuter’s piece on the IPO.
The WSJ and Reuter’s pieces went on to say that Goldman Sachs Group Inc, Morgan Stanley, JP Morgan Chase & Co, Citigroup Inc, Barclays Capital and Credit Suisse Group are expected to underwrite the IPO.
Avaya is a fixture in the business communications space, offering a wide variety of gear, platforms and professional services aimed at business users and developers that target these customers. The company offers phone solutions, unified communications products, contact center solutions, data networking gear, and it recently has been emphasizing its efforts around tablets.
In an interview last year with TMC (News - Alert), Steve Hardy, director of marketing at Avaya, noted:
“We offer a complete suite of unified communications and collaboration applications. That spans all the way from the tools and applications that an end user would use, such as audio web conferencing applications under our Avaya Aura conferencing product through applications that would reside on mobile phones, on PC desktops or on phones themselves.”
He noted the rapid adoption of SIP; businesses uptake of unified communications; the widespread embrace of mobile communications; and Avaya’s focus on enabling collaboration.
As mentioned above, Avaya’s reported IPO plans come in the wake of a new wave of tech IPO action. The recent initial public offering of LinkedIn – which soared 100 percent just minutes after it hit the market – blew the roof off expectations. Then, on Friday of last week, Groupon Inc. announced plans to go public. There’s also a lot of talk about the potential of Facebook (News - Alert) and Twitter to go public.
Of course, all of these companies fall into the social networking space. But we could very likely see more network infrastructure outfits along the lines of Avaya going public in short order as well. For example,GENBAND (News - Alert) has been talking about the prospect of an IPO for some time, as noted in last August’s cover story in INTERNET TELEPHONY magazine, a TMC publication.

Google Offers’ inaugural business says ‘So far, so good’

It's day two of Google Offers, and we checked in with how its very first guinea pig is doing.

As you may have heard, Google Offers launched yesterday and rolled out its first deal with 70-percent off at Floyd’s Coffee Shop in Portland, Oregon. Google’s take on deal-a-day has been in development for some time now, and it was clear the Internet titan was serious about its own application with its heavy-handed attempt to buy Groupon. After a spurned acquisition and social media stalls, the introduction of Google Offers has been met with ample fanfare.

But how is it really going? According to Floyd’s Coffee Shop owner Jack Inglis, it’s been something of a mixed bag. Inglis says that as they watched the number of coupons bought rolling up, he “realized the enormity of this.” After the deal went live around 8am PST, a customer walked in to redeem the discount – only to be turned away, as the daily deals are only accepted a day after purchase. And this wasn’t a singular situation: Inglis says four dozen coupon-happy customers had to be told to come back the next day. “But that’s why it’s a beta test,” Inglis says. “Mid-day, they changed how the ad read.”

The entire experience is a learning process for Inglis and Floyd’s. He’s never used Groupon or similar sites for his business (although he’s personally bought a few), and until Google Offers, a daily deals site sales team hadn’t approached him. When Google came calling roughly a month ago with the opportunity to be a part of Offers, something about the venture appealed to him. “I think that they’re [in] a position to do things with information that almost no one is. And it didn’t take any time to see that if they were going to be a coupon vendor then they would have great advantages.”

As for the coupon’s current effect on Floyd’s business, Inglis says it’s “not as big of a pop today as expected.” Which may not be a bad thing: The idea of customers holding onto the coupon and coming in to the coffee shop more intermittently would benefit Floyd’s more than a massive, sudden influx. “How quickly people redeem it has a big effect on our ability to absorb that lack of income. That’s what I was chewing on yesterday: If everyone comes in within the next three or four days, it’s going to be rough.”

When asked whether he would work with Google Offers again, Inglis says “Sure” but that he wants to see how this plays out. But if he were to ever use a daily discount site in the future, he says Google has his business. It doesn’t hurt that Floyd’s position as the inaugural local shop has received almost as much media attention as the new site itself. Inglis has also been happy with Google’s advertising team, and remarks that the company clearly knows how to reach people.

It isn’t just Google’s marketing prowess either. Inglis gives the Google Offers’ team a glowing recommendation, saying they’ve been an incredibly valuable resource. Many businesses have complained about deal-a-day services’ lack of personal involvement and assistance with complications, and it’s one element Google seems to be taking seriously with its extremely local presence. Inglis reveals the company’s team has been on site to anticipate and help with any foreseeable hiccups. “So far, so good,” he says.

Google Wallet Aims to Take Mobile Payments Mainstream

Putting to bed months of rumors, Google on Thursday announced an "open" NFC-based mobile payments ecosystem that lets users pay for items by tapping their phone against a payment reader.
"Your phone will be your wallet. Just tap, pay, and save," said Stephanie Tilenius, Google's VP of Commerce, announcing the platform at the Google Partner event in New York.
'Google Wallet' is a free Android app that securely stores multiple credit cards, or a Google prepaid card linked to your credit card (one that Google provides). When opened on an NFC-enabled smartphone, you can tap your phone against a supported payment reader and the item you want to purchase is instantly charged to your credit card.
Field tests are already in place in New York and San Francisco, but when it launches commercially this summer Google Wallet will work on Sprint's Nexus S 4G, MasterCard credit cards issued by Citi, and at retailers equipped with Mastercard's PayPass terminals. The transactions will be processed by First Data, an Atlanta-based company.
Retailers who've signed up include Walgreens, Subway, Toys "R" Us, American Eagle Outfitters, and Macy's.
At the event Osama Bedier, a former PayPal exec and currently Google's VP of Payments, demonstrated the end-to-end consumer experience with a skit about buying denim shorts for his daughter.
First, Bedier opened the Google Wallet app on his Nexus S and agreed to the Terms and Conditions. He then attached his Google Wallet to a Google account, entered a PIN number to open the wallet, and filled out a form to link his Citi credit card account to the app.
Then Bedier stepped into American Eagle Outfitters store (use your imagination), where Beth McCormick, senior director of customer systems at AEO, joined the stage and handed him a pair of American Eagle's MIDI shorts. Bedier brought the shorts to a PayPass terminal, tapped his smartphone against it, signed his name, and "left" the store.
Bedier called this "Single Tap" but in reality, it's more of a tap-sign transaction.
Beyond the wallet, Tilenius also introduced Google Offers, which delivers daily, targeted, Groupon-like deals to the Google Wallet. Users can also store coupons they find independently.
"In the future you find an offer you want, you save it to your wallet, you click and pay. No more clipping and printing," Tilenius explained.
Later on Tilenius and Bedier emphasized the openness of the Google Wallet ecosystem, which is rather limited for now because it only works on one phone.
"We'll partner with anyone, depending if they open up their phones for NFC capability," she said, naming Apple, RIM, and Microsoft.
"We think we've created a compelling reason for NFC to be in the market," Bedier added. "Now it's a matter of getting as many partners. This is about creating open standards, a compelling model, and asking folks to join.

Avaya and Zeacom Deliver Preparation and Flexibility: Keys for Contact Center Marketplace

Avaya’s (News - Alert) advancements in Contact Center technology provide specific answers to questions facing 21st century enterprises. The reality is that with today’s plethora of communications options (social media, instant messaging, texting, voice, video, e-mail, fax) customers desire – expect, in fact – you to not only handle their questions or concerns successfully, but to also do so swiftly.

It is simply not enough to just “handle” situations as they arise with customers; rather companies, facing stiffer and stiffer competition for repeat and new business opportunities must go further and work harder to develop solid relationships with customers.
Implementing a contact center is a tremendous first step toward striking a balance between keeping customers happy and the ever-present aims to cut costs, improve efficiency, and maximize value. Contact Centers today, however, are starkly different than those of years past. Gone are the days of large office spaces filled with hundred of call agents.
Natalie Romano, managing director of Strategic Consulting Services with Avaya, recently authored a whitepaper titled, “Five trends making news and driving change in contact centers.” Romano’s five trends include: 1) Investing more – and more wisely – in contact center personnel, 2) Focusing on the quality of customer interactions, not quantitative yardsticks, 3) Preparing for an influx of social media contacts, 4) Embracing customer and employee mobility, and 5) Proactively outreaching across multiple channels.
Romano encourages companies not to overlook the value of customer complaints.
“Many businesses still look on complainers as customers who are difficult to satisfy,” explains Romano. “Yet other businesses, such as supermarkets and fast-food restaurants, have for decades understood that addressing customer complaints is a sure path to customer loyalty, increased customer retention and positive reputation.”
“Contact centers can play a pivotal role in this process of building long and successful relationships with customers.”
Some of the ways contact centers and their employees can facilitate this process include being open to discussion, listening carefully, being personable, apologizing if necessary, and always staying current on trends and innovations.
Zeacom, a Gold level member in the Avaya DevConnect (News - Alert) program, integrates seamlessly with Avaya products providing a single interface to manage business communications across all media.
According to Avaya, the DevConnect program promotes the development, compliance testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of technologies, including IP telephony, contact centers and mobility applications, helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line.
Zeacom executives just returned from spending the week at the International Avaya Users Group (IAUG) Global Conference 2011 in Las Vegas, which combined the previous Avaya and heritage Nortel (News - Alert) user groups into one of the world's largest international organizations for communications technology professionals.
According to Zeacom’s Ernie Wallerstein (News - Alert), the event was incredibly well attended and an exceptional platform to interact directly with the Avaya User community. Wallerstein noted in a podcast that behind Avaya’s success and ability to repeat as the world leader in the contact center space, is its DevConnect program. Also, Wallerstein lauded Avaya’s commitment to technological innovation, as well as Zeacom’s (News - Alert) expertise and proven ability to empower Avaya resellers with powerful solutions that deliver high-levels of customer satisfaction.