United States Coast Guard Standardizes on Avaya

FAIRFAX, Va. - Avaya Government Solutions, a wholly owned subsidiary of Avaya, today announced that the United States Coast Guard (USCG) has deployed Avaya's state-of-the-art unified communications and contact center solutions in its new Centralized Service Desk in St. Louis, Missouri. This is the first project under the USCG's Enterprise Architecture Strategy, which makes use of the Avaya Aura® platform. The USCG plans to evolve their existing voice infrastructure to a SIP-based unified communications architecture to better support their mission requirements for the next quarter century.
 
The Centralized Service Desk unifies the functions of 11 separate IT help desks that previously operated independently at Coast Guard locations throughout the United States. The Avaya solution, comprised of Avaya Aura® Communication Manager and Avaya Call Center Elite, provides the USCG with optimized call handling capabilities and enhanced reporting, improving service and support to end-users.
 
"Avaya's communication and collaboration solutions will allow the U.S. Coast Guard to enhance service, improve functionality and reduce costs, all the while leveraging their existing IT infrastructure," said Tim Gentry, senior vice president of civilian sales, Avaya Government Solutions. "For over two centuries, the U.S. Coast Guard has safeguarded our nation's maritime interests in the heartland, in the ports, at sea, and around the globe. We are proud to have been chosen to support their mission requirements."
 
The Avaya Government Solutions team includes HMS, Communications Products, Inc. and American Systems Corporation.